FAQs

Find answers about shopping with ScenarioX, custom furniture, delivery and vintage pieces. For help with a specific item or order, contact our team.

How do I place an order?

Browse the website, choose your product and any available options, then add it to your cart and complete checkout. If you need help choosing a piece or arranging a custom order, contact us before ordering.

Which stores can I shop on ScenarioX?

You can explore ScenarioX, Simple Furniture Design and ORIGINS through our Stores page. Product pages show the available options and details for each piece.

Can furniture be customized?

We offer custom furniture design and production through FurnishFlex™. Customization options depend on the piece. Share your required dimensions, preferred style and budget with our team so we can discuss a suitable solution.

What services do you offer?

Our services include interior design, 3D visualization, custom furniture, installation and smart-home solutions. Visit our Services page to explore the options and discuss your project.

Where do you deliver?

We currently offer delivery within Lebanon. For other destinations, contact our team to discuss possible arrangements. See our Shipping Policy for current coverage and details.

How long will delivery take?

  • The Wood Collection: Delivery can be within 3 working days for available pieces that do not need manufacturing. For made-to-order or customized pieces, we will confirm the production and delivery estimate with you.
  • Vintage Finds: Delivery can be within 3 working days, subject to final availability and your delivery location.
  • Furniture: Available furniture can be delivered within 7 working days. For manufacturing or customization, timing depends on the order, scope, production workload and other order requirements. We will confirm the estimate with you before processing.

How much are delivery and installation?

Shipping costs are calculated at checkout based on your location and order size. Any additional installation or special-handling fees will be communicated before confirmation. See our Shipping Policy for details.

Are Vintage Finds new products?

Vintage Finds features pre-owned vintage pieces. Only one of each find is available. Ask us for current availability and condition details. Please review the photographs and description carefully before ordering.

Why can natural wood look different from one piece to another?

Natural wood varies in grain, knots and tone. These differences are part of its character. Refer to the photographs and description for the product you are considering, and contact us if you would like more details.

What should I do if my order arrives damaged or defective?

Inspect your order on delivery and email info@scenariox.co within 48 hours with your order number, a description of the issue and clear photographs or videos. Our Refund Policy explains eligibility, conditions and the resolution process.

How can I contact ScenarioX?

Use our Contact Us page or email info@scenariox.co for product questions, custom requests or help with an order.