Shipping policy
Delivery Timeline
At ScenarioX, we are committed to delivering your orders efficiently and safely. Our delivery times vary depending on the type of purchase:
- Furniture & Products: Orders are typically delivered within 23 working days from the date of purchase. Delivery times may vary based on product availability and logistical considerations.
- Services: Delivery timelines for our services depend on the project's scope and requirements. Upon consultation, we will provide an estimated timeframe based on your specific needs.
Shipping Coverage
We currently offer delivery within Lebanon. If you require shipping to other regions, please contact our customer support team for special arrangements.
Shipping Fees
Shipping costs are calculated at checkout based on your location and the size of your order. Any additional fees, such as installation or special handling, will be communicated prior to confirmation.
Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email with tracking details (if applicable). For any inquiries regarding your order status, you can contact our support team at info@ScenarioX.co.
Delivery Process
- Our team will coordinate the delivery schedule with you in advance.
- For furniture deliveries, please ensure that the designated space is accessible and ready for setup.
- If your order includes installation services, our team will guide you through the process.
Delays & Exceptions
While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, supply chain delays, or high-demand periods may cause delays. If this occurs, we will inform you promptly.
Contact Us
For any questions regarding shipping and delivery, please reach out to our support team at info@ScenarioX.co.