Refund policy

At ScenarioX, we take pride in delivering high-quality products and services. If you receive a defective or damaged item, we are committed to resolving the issue promptly.

 

Eligibility for Returns & Refunds

We only accept returns or refunds for defective or damaged items. To qualify, the following conditions must be met:

  • The item must be reported as defective within 48 hours of delivery.
  • The product must be unused and in its original condition.
  • Clear photos or videos showing the defect must be provided.

How to Request a Return or Refund

  1. Contact Us
    Email us at info@ScenarioX.co within 48 hours of receiving the item. Please include:

    • Your order number
    • Photos or videos of the defect
    • A brief description of the issue

  2. Assessment & Approval

    • Our team will review your request within 3 business days.
    • If approved, we will arrange for repair, replacement, or refund, depending on the case.

  3. Resolution Process

    • Repair: If the issue can be fixed, we will arrange for repairs.
    • Replacement: If the defect is significant, we will provide a new item.
    • Refund: If neither repair nor replacement is possible, a full refund will be issued.

Refund Processing Time

Approved refunds will be processed within 5-10 business days, depending on your payment method and bank policies.


Exceptions & Non-Returnable Items
  • Returns for reasons other than defects (e.g., change of mind, incorrect selection) are not accepted.
  • Customized or made-to-order furniture cannot be returned unless defective.

Inspect Upon Delivery

Please inspect your order upon delivery. If you notice any damage, report it immediately to our team within 48 hours for prompt resolution.


Contact Us

For any questions regarding returns or refunds, please email info@ScenarioX.co.